Contact us
Travel, health and life insurance
Our agents are available to guide you and help you select a travel, health or life insurance plan based on your needs.
Travel & Visitors insurance
Weekdays from 8 a.m. to 8 p.m. (Eastern time).
Email: bco.travel@ont.bluecross.ca
Health & Life insurance
Weekdays from 8 a.m. to 5 p.m. (Eastern time).
Email (Health insurance): bco.indhealth@ont.bluecross.ca
Email (Life insurance): bco.life@ont.bluecross.ca
Local: 416-646-2585
Toll-free: 1-866-732-2583
Customer service
From Tuesday to Friday from 8 a.m. to 5 p.m. (Eastern time).
Local: 416-640-3444
Toll-free: 1-866-722-3444
Fax: 416-626-0997 or 1-800-893-0997
Mailing Address
Ontario Blue Cross
185 The West Mall
Suite 610
Etobicoke, Ontario M9C 5P1
Emergency medical assistance
Available 24/7. Take your assistance card with you.
- From anywhere in Canada and the United States, toll free: 1-800-361-6068
- From Mexico, toll free: 01-800-062-3174
- From the Dominican Republic, toll free: 1-800-203-9666
- From Europe (in countries where 1-800 numbers are functional): 1-800-7328-7473
- From anywhere else in the world, call collect: 514-286-8411
By secure email: operations@canassistance.com
Technical support
Toll-free: 1-800-563-2538
8 am to 9 pm (Monday to Friday)
Media inquiries
(No access to customer records)
Email: MediaInquiry@ont.bluecross.ca
Local: 647-345-4299
Toll-free: 1-888-279-4584
Comments or complaints
If you have a comment or complaint, please see our 
complaint management policy. We want to make sure that we handle your feedback appropriately.