At Blue Cross®, part of our mission is to offer you the very best protection. That’s why we’re proud to offer the Serenity ServiceTM at no extra cost to anyone with Blue Cross travel insurance1. It provides you a range of benefits if your flight is delayed, including access to an airport lounge or even a hotel room, depending on the length of the delay.
If your flight is delayed, you get more.
| DELAY | BENEFITS |
|---|---|
| 3 hours or more | Access to an airport lounge2 |
| 6 hours or more | Hotel Room3 up to a maximum of $250 per policy + $50 allowance per person up to a maximum of $200 per policy |
How to benefit cost-free from our Serenity Service
Anyone covered by Blue Cross travel insurance1 can benefit from this service at no extra cost.
To register, simply:
- Create an account
- Select a means of payment for compensation payouts (Interac, bank transfer)
- Enter your flight details and insurance policy number
IMPORTANT: You can register your details up to 1 hour before your departure time.
How does the Serenity Service work?
Once you’ve registered, our system tracks your flight in real time. If your flight is delayed, you’ll receive a text message (SMS) or e-mail telling you how to benefit from the service.
Messages include:
• notifications of flight delays
• coupons for the lounge and hotel
• notifications of fund transfers
If you have any other questions take a look at our FAQ.